Customer Service

About Us

To learn more about Style&Step4Life, please visit our About Us page.

Terms of Use

To learn more about Style&Step4Life, please visit our Terms of use page.

Privacy Policy

To learn more about Style&Step4Life, please visit our Privacy Policy page.

Processing Time:

Order processing times may vary due to different size selection, normally the processing time of each order is within 1 - 2 weeks as your product will first need to be shipped from our retailer partners to our quality control centers for final inspection before being dispatched. Please note that the processing time and delivery time may be lengthened due to the customs clearance, border restrictions, and third-party logistic delays.

Additional Information:

• Please note that we accept PO box address in the United States only and the processing time will take longer than usual.
• We're able to make changes to the shipping address after the order was placed.
• We do not provide Cash on Delivery service.
• Shipping is non-refundable for all forms of delivery failure. If your order cannot be delivered, it may be discarded by the local customs or returned back to us. Surcharges will be applied and in case the shipment is returned back to STYLEANDSTEP4L, we'll issue a refund according to our return policy and minus all the return surcharges, tax, and duties incurred.
• Shipment may be delayed due to the limited flight schedules and customs clearance.

Pricing:

STYLEANDSTEP4L is a platform, which means change in prices are subject to change to seller pricing. The price applicable to your order will be the price current at the time of checkout. We currently do not have a Best Price Guarantee or Price Matching policy.

Orders:

All orders are subject to acceptance and availability, and items in your shopping basket are not reserved. To complete the purchase online, you must provide your real name, phone number, e-mail address and other requested information as indicated.

We reserve the right to cancel your orders by the following:

• The product is not available / in stock
• Your billing information is not correct or not verifiable
• Your order is flagged up by our security systems as an unusual order or an order susceptible to fraud
• Your payment is not received within 7 days after acceptance of your order
• There was an error in the price displayed on the Platform
• We could not deliver to the address provided by you
• Due to an Event Outside Our Control (see below) in the event of misspelling, pricing or other errors or mistakes in the Platform information.

Order details cannot be amended after it was placed, however customers may cancel order by contacting us before the order was shipped. Our consumer service agents will request a cancellation of your order at our warehouse. Please note that the cancellation request is not 100% guaranteed. If successful, they will send you an email and the cancellation fee will applied. If cancellation is not possible, the product will be delivered to you and may be returned in accordance with the procedure set out below.

Order Quantity and Processing Time:

Order processing times may vary due to different size selection. Please note the processing time of each order is within 1 - 2 weeks as the product will first need to be shipped from our retailer partners to our quality control centers for final inspection before being dispatched.

Order Cancellations:

Depending on the status of the order, it may be possible to cancel the order. Please note that there will be a cancellation charge (15% of the total payment) incurred. Please note that cancellation request is not 100% guaranteed.

Returns:

Returns will only be accepted within 7 days of the delivery date granted that the item(s) is in its original state and with all material undamaged, tainted, changed or altered. The buyer will be entitled to a partial refund once the item(s) are returned successfully. The initial delivery fee is non-refundable, and a restocking fee (15% of the total transaction payment) will be deducted from the transaction amount. The buyer is responsible for all shipping fees and the return address will be provided after the exchange is confirmed by the STYLEANDSTEP4L Customer Service team. Please contact our customer service team before returning any product.

*Return of products will not be accepted if the products/ boxes are damaged/ not in their original condition, or if the tags are removed.*

Size Exchanges:

Size exchange is available under the condition that the item(s) is unused and still has passed Quality Control checks. Each order is eligible for exchange once. Request for size exchange can only be made within 7 days of the delivery date and subject to availability. The reason for the exchange and the desired size should be stated when contacting our customer service team. The buyer is responsible for all shipping fees (return & reship) plus the relative charges such as price difference between sizes and sales tax if applicable and the return address will be provided after the exchange is confirmed by the STYLEANDSTEP4L customer service team. Please contact our customer service team before returning any product.

*Return of products will not be accepted if the products/ boxes are damaged/ not in their original condition, or if the tags are removed.*

Reasons for Unacceptable Returns/Exchange

Under the following circumstances, we will not be able to process your returns/exchange:

• Products not meeting the criteria for “7-day Returns/Exchange”.
• Products that have been improperly used, including without limitation, having touched extremely damp objects, chemicals, gasoline, paint, detergent, solvent, or cooking oil, or having been overheated.
• Products with loose threads or cracks due to external scratches by hard objects, or internal wear and tear.
• Damaged products due to use for longer than service life.
• Damaged products due to improper wash.
• Products with color fading due to display.
• Products with unclean appearance.